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Genzi.ai

Solution · Customer service

AI answers your customers. Bilingual. 24/7. In your voice.

Stop losing leads to “we'll get back to you tomorrow.” AI reads every WhatsApp, email, and web enquiry, answers what it can on its own, and routes what it can't to the right person on your team, with full context already attached.

Book a 30-min readiness call

The pain.

  • Your team can't reply in under an hour, and customers churn on the wait.
  • Half your enquiries are the same five questions, but each still takes a human five minutes.
  • You're losing after-hours and weekend enquiries entirely.

What we build

From enquiry to resolution, in four moves.

  1. 01

    AI reads incoming messages

    WhatsApp, web chat, and email, in English, Mandarin, and Bahasa where needed.

  2. 02

    AI checks your knowledge base

    Products, pricing, FAQs, T&Cs: AI consults your sources before responding.

  3. 03

    Confident answers, careful escalations

    For anything outside its confidence threshold, AI drafts a reply for a human to send, flagged with the customer's history.

  4. 04

    Logged in your CRM

    Hand-offs to humans are seamless. The customer never repeats themselves.

What changes for your team.

  • First-response time drops from hours to seconds.
  • Repeat enquiries answered without a human touch.
  • After-hours coverage without a night shift.
  • Your team handles the 20% of conversations that actually need them.

Cost & grant.

A customer-service build typically falls in the S$25,000–S$45,000 range, within our broader S$15,000–S$60,000 per-project band, depending on channels and integrations. EDG co-funding typically covers 50%. Monthly support from S$1,200.

See if this fits your business.

30 minutes. We look at your enquiry volume, your channels, and your team. By the end, you’ll know if AI is the right fix.

Book the call