For Singapore retail & e-commerce
Answer every customer, on every channel.
Retail runs on replies: order questions, returns, product Q&A, marketplace messages. We put AI to work on the customer messages and listings that swallow your team’s day, with a person approving anything sensitive. We check it’s worth automating before we build, and most projects are eligible for up to 50% EDG co-funding.
Sound familiar?
- Order and returns questions flood in across website, WhatsApp, Shopee, and Lazada.
- Customers wait hours for an answer, then buy elsewhere.
- Product questions need someone who knows the catalogue inside out.
- Listings and descriptions take forever to write and keep consistent.
Where AI helps
The customer messages, handled.
Order & returns enquiries
AI answers order, delivery, and returns questions across your website and marketplaces, around the clock. Your team approves refunds and anything sensitive.
Product Q&A
AI gives accurate answers from your catalogue and specs, in English and Mandarin. Customers get answers instantly without waiting for your best salesperson.
Marketplace messages
AI handles Shopee, Lazada, and website chats, answers what it can, and escalates the rest to your team.
Listings & descriptions
AI drafts product titles and descriptions from your data, consistent with your voice. You review and publish.
An example project
What a first project looks like.
Illustrative, how we’d scope it
- The situation
- A 15-person retailer selling on its own site plus Shopee and Lazada.
- The problem
- Customer messages come in faster than two staff can answer. Slow replies cost sales and ratings.
- What we build
- AI answers order, returns, and product questions across all channels instantly, escalating refunds and edge cases to the team.
30 sec
reply time
day or night
50%
of cost
potentially EDG-funded
4–8
weeks
to live
An illustrative example of how we scope a first project, not a real client engagement. Your numbers depend on your business; we work them out with you on the call.
Why retailers work with us.
- Singapore-registered, PDPA-aligned, with your data stored in Singapore.
- Fixed scope, fixed price, fixed timeline, no open-ended consulting.
- Most projects eligible for up to 50% EDG co-funding (we help you scope for it).
- We start with one workflow and prove it before you scale.
Which job would you hand over first?
Tell us where customer messages are piling up. On a free 60-minute call we’ll say whether AI is the right fix, and whether a grant applies.